饭店实用英语PDF|Epub|txt|kindle电子书版本网盘下载

饭店实用英语PDF格式电子书版下载

注意：本站所有压缩包均有解压码： 点击下载压缩包解压工具

Unit 1 An Introduction to Hotel Industry1

Passages1

Text A1

Text B2

Conversations4

Conversation 1:Taking a Reservation by Phone4

Conversation 2:Revising a Reservation5

Conversation 3:Suggesting Alternative Accommodation7

Conversation 4:The Guest's Experience:Meeting a Hotel Representative at the Airport8

Unit 2 Front Office Operation11

Passages11

Text A11

Text B12

Conversations14

Conversation 1:Introducing Hotel Services14

Conversation 2:Welcoming a Guest(1):with a Reservation15

Conversation 3:Welcoming a Guest(2):without a Reservation16

Conversation 4:Giving Directions to the Destination18

Conversation 5:Filling out a Registration Form19

Conversation 6:Escorting a Guest to a Room20

Conversation 7:Orienting a Guest to a Room21

Conversation 8:Extending a Stay22

Conversation 9:On a Company Account24

Conversation 10:Checking in a Large Tour Group25

Unit 3 Hotel Services27

Passages27

Text A27

Text B28

Conversations30

Conversation 1:Helping a Guest Ship a Parcel30

Conversation 2:Parking a Guest's Car32

Conversation 3:The Hotel Laundry Service33

Conversation 4:Help a Guest with Tour Package35

Conversation 5:Housekeeping(1):Dealing with Damage in a Room37

Conversation 6:Housekeeping(2):Bringing Extra Amenities to the Room39

Conversation 7:Housekeeping(3):Cleaning a Room40

Conversation 8:Room Services(1):Taking an Order42

Conversation 9:Room Services(2):Delivering an Order44

Conversation 10:Taking Messages for a Guest45

Conversation 1l:Serving Guests in a Restaurant47

Conversation 12:The Guest's Experience:Signing for Drinks and Snacks49

Conversation 13:Using the Business Center51

Conversation 14:In-room Entertainment52

Conversation 15:Using a Family Pool54

Conversation 16:Using the Fitness Center56

Conversation 17:At the Executive Lounge58

Unit 4 The Restaurant60

Passages60

Text A60

Text B61

Conversations62

Conversation 1:Taking a Restaurant Reservation by Phone62

Conversation 2:Accommodating Guests Who Have No Reservation64

Conversation 3:Explaining that No Table is Available65

Conversation 4:Seating Guests67

Conversation 5:Taking a Beverage Order and Serving Beverage68

Conversation 6:Taking a Meal Order69

Conversation 7:Serving Food71

Conversation 8:Serving Wine72

Conversation 9:Taking Dissert and Coffee Orders74

Conversation 10:Taking Payment at the Table75

Conversation 11:Taking Payment at a Register(1):a Satisfied Customer77

Conversation 12:Taking Payment at a Register(2):a Dissatisfied Customer78

Conversation 13:Taking Payment at a Register(3):a Credit Card Problem80

Unit 5 Concierge Services82

Passages82

Text A82

Text B83

Conversations84

Conversation 1:Explaining the Details of a Hotel Tour84

Conversation 2:Advising Guests about Nearby Restaurants86

Conversation 3:Booking the Hotel for Future Conferences87

Conversation 4:Arranging for a Taxi and Courtesy Car89

Conversation 5:Directing Guests to Facilities near the Hotel90

Conversation 6:Handling a Request for Child Care91

Conversation 7:Lost and Found93

Unit 6 Dealing with Problems95

Passages95

Text A95

Text B96

Conversations98

Conversation 1:Helping a Guest Who is Injured98

Conversation 2:Reporting a Problem99

Conversation 3:Dealing with a Noisy Guest101

Conversation 4:Showing the Way for a Guest103

Conversation 5:Advising a Guest about Safe Storage105

Unit 7 Checking Out107

Passages107

Text A107

Text B108

Conversations111

Conversation 1:Getting Ready to Leave the Hotel111

Conversation 2:Checking a Guest Out:a Dispute about the Bill112

Conversation 3:Exchanging Currency114

Conversation 4:Storing Luggage after Check-out116

Conversation 5:Leaving the Hotel118

附录一 译文120

附录二 参考答案157

附录三 饭店礼貌用语164

附录四 前台员工英语170

附录五 行李员常用英语173

附录六 饭店英语100句175