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商务谈判 英文版 第5版PDF|Epub|txt|kindle电子书版本网盘下载

商务谈判 英文版 第5版
  • 利·L·汤普森著;王健改编 著
  • 出版社: 北京:中国人民大学出版社
  • ISBN:9787300163321
  • 出版时间:2013
  • 标注页数:339页
  • 文件大小:116MB
  • 文件页数:356页
  • 主题词:商务谈判-双语教学-高等学校-教材-英文

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图书目录

Part Ⅰ Essentials of Negotiation1

Chapter 1 NEGOTIATION:THE MIND AND THE HEART1

Negotiation:Definition and Scope2

Negotiation as a Core Management Competency2

Most People Are Ineffective Negotiators4

Negotiation Traps4

Why People Are Ineffective Negotiators5

Debunking Negotiation Myths6

Learning Objectives8

The Mind and Heart8

Chapter 2 PREPARATION:WHAT TO DO BEFORE NEGOTIATION10

Self-Assessment11

Sizing Up the Other Party21

Situation Assessment22

Conclusion29

Chapter 3 DISTRIBUTIVE NEGOTIATION:SLICING THE PIE33

The Bargain ing Zone34

Pie-Slicing Strategies36

The Most Common ly Asked Questions42

Saving Face44

The Power of Fairness45

Wise Pie-Slicing55

Conclusion56

Chapter 4 WIN-WIN NEGOTIATION:EXPANDING THE PIE60

What Is Win-Win Negotiation?60

Telltale Signs of Win-Win Potential61

A Pyramid Model62

Most Common Pie-Expanding Errors63

Strategies That Do Not Really Work64

Effective Pie-Expanding Strategies65

A Strategic Framework for Reaching Integrative Agreements75

Do Not Forget About Claiming77

Conclusion77

Part Ⅱ Advanced Negotiation Skills80

Chapter 5 DEVELOPING A NEGOTIATING STYLE80

Motivational Orientation81

Interests,Rights,and Power Model of Disputing88

Emotions and Emotional Knowledge98

Conclusion104

Chapter 6 ESTABLISHING TRUST AND BUILDING A RELATIONSHIP109

The People Side of Win-Win109

Trust as the Bedrock of Relationships111

Reputation121

Relationships in Negotiation123

Conclusion129

Chapter 7 POWER,PERSUASION,AND ETHICS133

Your BATNA Is Your Most Important Source of Power in Negotiation134

Sources of Power135

Analyzing Your Power135

Persuasion Tactics135

Negotiation Ethics145

Conclusion152

Chapter 8 CREATIVITY AND PROBLEM SOLVING IN NEGOTIATIONS156

Creativity in Negotiation156

What Is Your Mental Model ofNegotiation?157

Creative Negotiation Agreements162

Threats to Effective Problem Solving and Creativity166

Creative Negotiation Strategies173

Conclusion181

PartⅢ Applications and Special Scenarios188

Chapter 9 MULTIPLE PARTIES,COALITIONS,AND TEAMS188

Analyzing Multiparty Negotiations189

Coalitions196

Principal-Agent Negotiations201

Constituent Relationships205

Team Negotiation207

Intergroup Negotiation210

Conclusion214

Chapter 10 CROSS-CULTURAL NEGOTIATION221

Learning About Cultures222

Cultural Values and Negotiation Norms223

Key Challenges of Intercultural Negotiation235

Predictors of Success in Intercultural Interactions240

Advice for Cross-Cultural Negotiations241

Conclusion245

Chapter 11 TACIT NEGOTIATIONS AND SOCIAL DILEMMAS250

Business as a Social Dilemma251

The Prisoner's Dilemma252

Social Dilemmas257

Escalation of Commitment269

Conclusion272

Chapter 12 NEGOTIATING VIA INFORMATION TECHNOLOGY275

Place-Time Model of Social Interaction276

Information Technology and Its Effects on Social Behavior282

Strategies for Enhancing Technology-Mediated Negotiations285

Conclusion287

Appendix 1 ARE YOU A RATIONAL PERSON?CHECK YOURSELF290

Why Is It Important to Be Rational?290

Individual Decision Making290

Game Theoretic Rationality303

Appendix 2 NONVERBAL COMMUNICATION AND LIE DETECTION309

What Are We Looking for in Nonverbal Communication?309

Detecting Deception311

Appendix 3 THIRD-PARTY INTERVENTION318

Common Third-Party Roles318

Key Choice Points in Third-Party Intervention319

Challenges Facing Third Parties321

Strategies for Enhancing Effectiveness of Third-Party Intervention323

Appendix 4 NEGOTIATING A JOB OFFER326

Preparation326

In Vivo:During the Negotiation Itself328

Post-Offer:You Have the Offer,Now What?331

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